this guy is the "anti-christ",i sold some machines for him!he still refused to replace my heater,after being repaired 31 TIMES,before the one-year WORKMANSHIP / PARTS was over!!!!!!!!!!!!!!i have repaired these machines so many times,i quit selling.shipped a couple to my house,added 17 cents worth of new parts and they dont even get over heated!!!!!!!!!!!!!i called him and explained how cheap his MEDICAL GRADE machines are,but he does not CARE!!!!i have been calling advertisers of his and the new york and PA. BBB's.the water saved my kidneys!!!!!now i am out of ware and cant afford a new heater!!!!!!!!! what an ass he is