I have been waiting for my kefir grains, and book since October of 2008. Going on 5 years. I have lost all hope. I think that is appropriate. I spent about $80 ordering fro myself and a friend and had many many back and forth conversations with Dom and his wife assuring me they would get the order out. 5 years later, I am still out the $80 with no kefir. I explained to Dom that keeping my money is stealing, and that he took offense to. I just wanted my money back, oh well....live and learn....I don't think they have any intentions of sending me anything. I understand having a health issue etc... but taking someone's money and not fulfilling your end of the bargain, going on 5 years, I think that's wrong...