Hi

When I wrote about my troubles with Dom 14 months ago I didn't think that anyone is interested or that there are so many replies to my post as I have not been here for many months. So apologies to those who messaged me and didn't get a reply.

After months of increasingly urgent formulated emails to Dom and increasingly evasive and haughty replies from Dom (at least I got replies!) I did file a complaint with the Bureau of Consumer Affairs in South Australia and with their help and support I finally got my 60$ back for goods not delivered, but only after months more of waiting and only in monthly installments of 20$.

Contrary to the opinion of a few apologists and enablers here I think regardless of the personal circumstances of Dom customers who sent money have the right to receiving their goods or return of their money in the shortest possible time. Otherwise don't do business and/or don't accept money. Simple as that.

I urge people who got burned by Dom to file a complaint with

http://www.ocba.sa.gov.au/assets/files/unfairtradingreport.pdf


I am sure without their help I would still be waiting for my money. And the idea about some sort of class action complaint is not as helpful in my opinion as individual complaints. If the agency gets swamped with complaints, if Dom gets swamped with Agency lean-ons maybe this will change Dom's scurrilous behavior.

Cheers,
Jademon

I sent him the money for a product, and was informed it would be a three-week wait. After four weeks, and him not contacting me to explain why, I emailed him politely to ask what was happening with my order.

His wife [or so this person claimed] told me in a somewhat defensive manner that I ought to display some measure of patience. After waiting an EXTRA week, and then politely requesting information about why the product wasn't forthcoming, I'm to display patience - huh?

When I asked for confirmation that I'd actually receive the product sometime, I get this:

"It will definitely be sent within a week to 10 days and if anything else delays it I'll be sure to let you know."

After this period elapsed, he failed to contact me as he promised, and hasn't sent the product.

I encourage all people interested in kefir grains to give this guy a big miss. In my experience, he has failed at all levels to provide even the most basic of courtesies by keeping his "customers" informed of what's happening, and actually supplying the products he markets. If his website can't get shut down, I hope that people realise sooner rather than later that this "not-for-profit" trader is in fact a scam artist.

I will send you free kefir grains.

I have known Dom since 2001 and he is NOT a scammer. He is a regular person who has given a lot of himself to kefir makers over the years. He has helped me and many others so much. I am happy to help him out. If you forward me your email correspondence with him so I know you sent him money, I will mail you kefir grains anywhere in the United States.

I have been waiting for my kefir grains, and book since October of 2008. Going on 5 years. I have lost all hope. I think that is appropriate. I spent about $80 ordering fro myself and a friend and had many many back and forth conversations with Dom and his wife assuring me they would get the order out. 5 years later, I am still out the $80 with no kefir. I explained to Dom that keeping my money is stealing, and that he took offense to. I just wanted my money back, oh well....live and learn....I don't think they have any intentions of sending me anything. I understand having a health issue etc... but taking someone's money and not fulfilling your end of the bargain, going on 5 years, I think that's wrong...

Please know that the majority of the expense of sending fresh grains from Australia is between $50 and $65 merely for the Express Shipping. The remainder is approx $20 $30 for the actual growing, packaging of the grains.

I have also been told that all people that have had disputes with Dom have had them rectified - that is either their original orders sent or their payments refunded.

I have had personal contact with Dom and know for a fact that the complaints came about when Dominic was ill and his partner took over from him. She struggled to figure out which orders were or weren't done and hence the complaints arose.

I also know from personal contact with them both, that any disputes that were officially made have since been resolved as I have previously mentioned.

Yes kefir does usually attract honest people and I truly believe that Dom and his partner are honest, but merely have mismanaged the way they things were done. Think of this - if they were TRULY dishonest in any way at all, why would they firstly reply to any unhappy customers to try and work things out or let alone provide full personal contact information freely at their site and via email.

I just wanted to post here to hopefully balance things out a bit. I recently needed to replace my Kefir grains since they went a bit "wrong" and discovered that Dom actually sold his Kefir grains (I wasn't previously aware of that). So I thought that was perfect and was all set and emailed to enquire about ordering. Sandra, Dom's wife contacted me to explain costs and provided very comprehensive emails detailing what was involved with ordering and timeframes for delivery etc. Throughout she was very friendly and was a pleasure to deal with. At a certain point during my initial questions I discovered this and another thread which explained the problems people have been having with placing orders and not getting them. I asked Sandra about this and she assured me that these problems were all dealt with and that they were due to difficult circumstances they were dealing with within the business at the time. I was nervous about ordering given what I'd read on this forum and the other thread //www.curezone.org/forums/am.asp?i=1706064 but I felt reassured and decided to go ahead and place an order for the book and some dried grains. I paid for the cheaper and slower airmail method and so they took a couple of weeks to get here in the UK from Australia but they did indeed arrive and are currently "rehydrating" in some fresh milk as I type this. They seem fantastic quality and I'm looking forward to getting the first few viable batches soon (next couple of days).

So as far as I completely understand the experiences here and the fact that some people may have been unhappy with the level of service, I can say that from my experience recently, I've been very happy with both the service and quality of the product sent to me. Sandra is great at both keeping you posted on what stage of the process they're at (preparing the grains, posting them etc) and is friendly and helpful with any questions or enquiries sent via email. If you're considering ordering from Dom's Kefir website and are worried about what you might have read on these forums or elsewhere then I'd say give them a chance - if your experience is anything like mine, you'll be glad you did.

Hi, i am new to these forums and was wondering if anybody has any information for me. I have been in contact with dom and sandra for 8 months trying to get my order filled and am growing impatient. I have read here to contact (http://www.ocba.sa.gov.au/scams/contact.html), and was wondering if i can contact or file a claim through this website if I live out-side of australia in a different country or if I should file a claim with my own government if it comes to this. Any info would be much appreciated.

Thank-you

JadeMon,
Wow that’s awful that this Dom is scamming people and lots of people from what I’ve heard. I’ve had lots of my customers tell me stories about the Dom’s bad Kefir sales. I knew he had bad Kefir but I just learned how long he has also been scamming people out of their money. I have been selling the best Milk Kefir grains for years and not a single unsatisfied person! All of my customers are my friends and that is the way it should be! I’m so sorry for all your troubles! I give a tracking number and try to ship the same day of the payment. I even give my personal cell number to all my customers! My grains grow to be the size of golf balls and larger! I don’t know what’s wrong with scammers! Strange world we live in.
Ira
TheKefirMancom