LOL! One of the major breakdowns in communication between men and women is that women just want to be heard and men try to solve their problems, which is completely frustrating to we women when we're being emotionally vulnerable.
To get anywhere in helping someone, whether the problems are simple or deep, you have to have clear, safe, validating communication. This is the first necessary step - listening without responding. You'd be suprised. Many times once something is spoken of out loud, it's cured - becomes a non-issue. Nothing else need be done. Like venting. It helps to vent.
When you complain about your boss, do you expect anyone to be able to solve your issues with your bosses' decisions and actions? No, he's the boss! What he says goes. But it helps to vent, right? It takes the pressure off. It's like that.