Yeah, HM--it's what they're trained to do--I swear after 10+ years of this (on several other websites) I can almost predict what they'll say, it's like a playbook from their training manual--it's kinda funny, really. But hey, if they don't try, no paycheck, so they're motivated.
Word up, 'employees' I find you all go on and on and on--I'll go along, sure, but it's one of the best indicators that you have a secondary agenda.