I don't know why Dom is not responding to people's emails or sending them their order. In the end it does not matter. He could announce on his website "listen folks, can't do it at the moment, please understand. Don't send me orders and money. I'll come back when I'm ready." But he happily takes orders he can't fill and money from people who wait for months and months for something to happen. When people write to him he doesn't bother to answer. Only when pressed by me with the announcement of an Unfair Trading Report he resorts to a lofty and enigmatic retort. I just want my money back. To transfer it back to me would take him less time than to think of and write this kind of answer I got.

Regardless what he achieved in the past if he acted dishonest towards me then this is what he is in my eyes and in the eyes of many other disgruntled customers. A quick search on the net brings you to the places and people I am talking about.

As the search for good, whole, clean, *real* food goes further underground... anything can happen.

A raid to your favorite raw dairy provider, Genetically-Modified-Organisms or chemical contamination, illness in the family, including in this case, perhaps the primary link in the provision chain. Any of these events could, and will stall or stop production for a period of time, perhaps indefinitely if no one is available to take up the reigns of the business.

To that end...

*We*, not only MUST be good, reliable, and honest customers, we also MUST encourage and support, good, honest vendors.

In addition to that, today, there is such a VERY short list of people trying to maintain a decent living by providing *real*, honest, clean food, that we may, at times, also find ourselves trying to help the *vendor* in times of *their* need through rough times... as the Amish do.

I am always willing to give these folks the benefit of the doubt, however, I do expect them to be honest with me... and if Dom is experiencing a rough patch, he should put something up on his website to that effect... and be honest with his customers.

As an example... I witnessed a whole Amish community come into help one farmer harvest and put up his crop after he had taken seriously ill - this after another family tragedy. We MUST work together if we are to maintain access to these real foods into the future... We MUST support these folks too... or we will lose them and all be eating something like soylent green at some point in the future.

grz-

Hi, I want to put up a word for Dom.

I emailed Dom on July 31 2011 and inquired about his grains. I was given all the information, and in addition he was very clear to tell me that I may have to wait for 4-6 weeks for the delivery.

I ordered grains from him and made the payment on August 23 2011. After I emailed him to confirm my payment I mentioned that I have health problems and can't wait to get started. He immediately replied to my email and offered to not cash my payment, in case I do not want to wait for several weeks for my shipment, which I found to be a highly moral gesture. I still decided to stick with my order from him.

Dom and his wife continuously kept me updated on the progress of the order (i.e. when I should expect the shipment).

Dom emailed me on September 16 to let me know that the shipment should be ready for posting within the next 5-7 days.

He then emailed me on September 23rd and said that the shipment was delayed by a few days but should be no longer than next Friday.

As I had been told, Dom emailed me on September 30, that next Friday, and told me that the shipment had been dispatched.

I received my Kefir grains intact on October 3!

In my experienced the entire transaction was handled with the highest professionalism, straightforwardness and thoughtfulness.

It doesn't make sense to run an internet business and all of a sudden begin to scam people. I have a gut feeling that something else was going on. I feel 100% satisfied with my experience ordering grains from him. I just set my 3rd batch!

Well, he did come through to me though. I couldn't order from the lady as she doesn't ship fresh Kefir grains to Europe. Simple as that.