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Live Update-Symantec Support
Notes on Computer.
Date: 8/17/2006 1:07:03 AM ( 18 y ) ... viewed 7333 times Can't get Live Update to function on PC.
http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php
Call Live chat when fresh.
Error message LU 1821 and Lu1840.
Dass said, some kind of EXE....gosh I did not write it down
before lost connection.
was with Live Chat but disconnnected.
Happened again!
Needed to make a back up of
files on Mac. Lost ability to print.
Will I be able to find it again?
Hewlett Packard was not able to help,
but I found the little element.
How did I do that?
Making progress with Records,
but Mac harddrive was making some
horrific sounds.
May need new computer.
Was o.k today.
Is there a 12 step group for computer
dependents?
___
Thank you for your follow UP.
The problem has not been solved.
I went to the Task Manager as suggested, but could not see
this LUCOMS~1.EXE.
When I selected end task, I was disconnected and could not
get back to the chat.
I still cannot use Live Update.
I also have Norton Security running.
Any more suggestions?
thank you,
Leslie Goldman
on 8/17/06 1:37 AM, Symantec Store at symantecstore@symantec.iseva.net wrote:
>
> Recently you requested personal assistance from our on-line support
> center. Below is a summary of your request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
> Thank you for allowing us to be of service to you.
>
> Subject
> ---------------------------------------------------------------
> Chat Session
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Arockia Dass) - 08/17/2006 01:37 AM
> Hello Leslie,
>
> This is Arockia Dass from Symantec Live Technical Support. This email is a
> follow-up to our conversation, where we had provided a solution to your query.
>
> Please let us know if this issue has been resolved completely. If it still
> persists, you can rejoin Symantec Live Technical Support by clicking the link
> below:
>
>> Web URL:
> http://live-symantec.custhelp.com
>
> Please let us know if we can be of any further assistance to you in using the
> Symantec product.
>
> Regards,
>
> Arockia Dass
> Symantec Authorized Technical Support
>
> Chat Transcript - 08/16/2006 10:25 PM
> Hi, thank you for contacting Symantec Live Technical Support. My name is
> Arockia Dass. How may I help you?
> Leslie: This is great. Thanks for the help. I renewed Norton AntiVirus, but
> I cannot use Live Update. I get LU 1821...
> Arockia Dass: I understand that when you run LiveUpdate you receive LU1821
> error message.
> Arockia Dass: Am I correct?
> Leslie: I get LU1821,,,and then LU1840. It says automatic Live Update is
> already running in the background. How do I turn it off so I can get the
> current virus definitions?
> Arockia Dass: Do not worry. I am here to help you.
> Arockia Dass: I understand that when you run LiveUpdate you receive that it
> is already running in the background. Am I correct?
>
> Leslie: Yes.
> Arockia Dass: This issue can occur if Live Update is running in the
> background. To fix the issue, we have to kill LUCOMS~1.EXE.
> Arockia Dass: Shall we proceed with the troubleshooting steps?
> Leslie: yes.
> Leslie: I also have Norton Security on this computer.
> Leslie: It is a Windows 98 OS
> Arockia Dass: May I know the version of Norton program installed on your
> computer? Is it 2005?
> Leslie: The Norton AntiVirus is 2004. Renewed to 2008.
> Leslie: I am not sure about the Norton Security. How to I tell?
> Arockia Dass: Okay.
> Arockia Dass: Follow the steps below:
> Arockia Dass: Please follow the steps provided below in order to stop the
> Automatic LiveUpdate:
>
> -Press Ctrl+Alt+Delete one time.
> -Click Task Manager.
> -On the Processes tab, select LUCOMS~1.EXE.
> -Click End Process.
> Leslie: disconnected
> Arockia Dass: disconnected
>
>
>
> [---001:002170:15014---]
>
>
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