Well thanks for all the advise. Im going to ask Moreless and check out charlie and look into these other suggestions as well.
To answer this post, She said the pain is just all around the right shoulder and neck and I think she said it may have moved to the shoulder. It makes her right arm totally useless a lot of the time. it's very fatigued always and she cant lift anything when the pain gets worse (which I guess is random- and often). She just started doing accupuncture with this amazing holistic doctor. so, we'll see how this works as well.