Your story remined me of 2 of my own nightmares. I once took a homeless person (young girl with baby) around to 12 Charities associtated with the United Way. All 12 refused her help and all 12 had women over 300# behind fancy desk. I concluded all charity money supports thieves in general and rarely ever does a dime reach a poor person. The website in trouble was basically described by your story! Very similar situation, etc.
If I didn't work in a factory I most likely would ship same day or next day, but as it is I try to not let the packages stack up to far behind. If I concentrated on the top 4 products I would never get behind, it is the odd orders that take so much time make.