"Further, I feel deciding to take symbion hasn't been a deceptive push or influence."
You are aware aren't you that Mark and Alyson are the folks who make and patented Symbion?
It may be a fine product, but their story about how 'older customers' told them about Symbion and how Alyson 'reluctantly' decided to try it, is indeed at the very least, "deceptive".