I finally got ahold of the folks and they said they had been out of the office and just got back (??? it was several weeks later) and the cream arrived about two days after I finally made contact.
I have applied the salve I received to 5 spots on my skin. I ordered it particularly for one on my face that I wanted to avoid surgery on and the others were just checking. The one on my face reacted, none of the others did, they didn't even get red. The one on my face stung and got irritated and had the scab thing happen. The scab was very small, just the diameter of the concerning mole. I accidentally knocked the scab off maybe too early. I have done a second application to make sure all was gotten. All is well so far!