Hemorrhoid banding - Open sore does not heal: Help!!

My wife had 3 external hemorrhoids banded over a 6 week period - one every two weeks. The first two bandings went well. But the third banding is not healing after two weeks. Seems that every BM she has causes the sore to be irritated so that it does not heal. She is trying to maintain soft stools in order to minimize irritation of the sore caused by stools. She takes psyllium, prune juice, stool softener, & watches her diet so that only foods that result in soft stools are eaten. She also has a probe that is kept cold in the freezer that she inserts once or twice per day to alleviate the discomfort. This is not helping & she is miserable.

Does anyone have any advice for:
(1) How to get the sore to heal?
(2) How to alleviate the pain until the damn thing heals?
(3) Anything else that you think may help?

Thank you!!! Tweet