i purchased a Titan Gold Juicer, model 103 about 2 yrs ago as a gift for my sister. she is friends with a gentleman who has citrus orchards and so she juices seasonally. she, as well as her friend, was really impressed with the quality of the juicer and how much juice it produces, and how fast she is able to accomplish the juicing. recently, she has contacted me to let me know that the juicer is no longer working and said that the tel. number listed on the juicer (or box-i can't remember which) and she has misplaced the instructional manual. i have looked on several websites to try to locate the instruction manual for the Titan Gold 103 and/or their customer number without any success. i went onto the website that someone mentioned but that also does not have a "custome service" tel. number. i appreciate any help anyone can help me. i am also looking to replace my current juicer (i have the Acme Supreme Juicerator-have had for many yrs. and has worked well for me) and have looked at several including the VRT HD350; i found it to be pretty impressive. i welcome any comments from you or anyone who owns or has used this juicer. thank you and God bless you.