I fought with getting the driver going on my VISTA laptop for days. I had uninstalled and re-installed it so many times I was ready to give my laptop airtime. Finally I called Patrick at AR and he walked me through the procedure. The first thing he had me do, if I remember right, was to uninstall the driver VISTA had uploaded from the disc, by not using the uninstall feature I had used. Sorry, I can't recall the whole procedure, but he got it working in no time flat. I am sure he's quite busy, but I suggest you try him again, if you are still struggling with it. Good luck, JSmom.