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Adobe issue-Photoshop Elements Editor 10 Link
http://itunes.apple.com/us/app/adobe-photoshop-elements-10/id465291110?mt=12
Date: 8/20/2012 4:55:36 AM ( 12 y ) ... viewed 1304 times
TUTORIALS
http://www.adobe.com/products/photoshop-elements.html
http://itunes.apple.com/us/app/adobe-photoshop-elements-10/id465291110?mt=12
Spent about 30 minutes communicating with Adobe Support.
Frustrating....
I wanted to know how to use this program on my backup MacBook Pro.
They could not help me because I did not have a link or record of purchase.
Here is a record of Purchase for July 18, 2012.
There was no serial number on the program itself.
why no serial number of the program itself?
Mac has a serial # on its computer.
Why not this program?
It shows INSTALLED in my Purchases under the Apple store..
It is the link they wanted....?????
2:54 am
August 20, 2012
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 1 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Ananya'
Ananya: Hello! Welcome to Adobe Customer Service.
Ananya: Hi Leslie
Ananya: Please allow me a couple of minutes while I review your request.
Ananya: Thank you for your patience.
Ananya: I understand that you need assistance regarding transferring the software from one machine to another, am I correct?
Leslie: yes you are correct. I see proof of purchase on my Apple purchases for July 18, 2012.
Ananya: Thank you for confirming.
Ananya: I will be glad to check and help you with this issue.
Ananya: May I please have the serial number of the product, so that I can assist you better?
Leslie: I do not have the serial number. I only see a record on my Apple purchases that is is INSTALLED. It gives this link. Does this link contain my serial #?
Leslie: http://itunes.apple.com/us/app/adobe-photoshop-elements-10/id465291110?mt=12
Ananya: Thank you for the information.
Ananya: Please stay online while I check this information for you.
Ananya: Thank you for your patience.
Ananya: I'm still working on this please stay online.
Ananya: I apologize the delay.
Ananya: Thank you for your patience.
Ananya: Leslie, Just to confirm, you are unable to locate the serial number for the installation correct?
Leslie: yes, cannot locate serial number unless that is it in the link that is given me from the iTunes store under INSTALLED.
Leslie: This again is the link given
Leslie: http://itunes.apple.com/us/app/adobe-photoshop-elements-10/id465291110?mt=12
Ananya: Thank you for confirming.
Ananya: Leslie, according to my resources Mac apple software do not have serial numbers on the software.
Ananya: You will have to contact Apple for the serial number.
Ananya: Is there anything else I can help you with?
Ananya: Are we still connected?
Ananya: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Ananya: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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