Date:   12/6/2011 9:39:36 AM ( 14 y ago)
Hits:   23,395
URL:   https://www.curezone.org/forums/fm.asp?i=1888284

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I hardly ever post on forums, apart to defend myself against untrue allegations. Here's my rebuttal:

1. I, Sarah Vaugher/Owndoc.com always gives refunds, without any discussion, in case of an untracked package not arriving. Reasons: PayPal, our sole payment processor, gives refunds anyway when a customer complaints of non-arrival, and we can't prove it has been received. We want to remain friends with both PayPal and our customers. We have a very liberal refund/replacement policy, basically a no-questions-asked refund policy for any remotely valid reason at all except "I changed my mind about the purchase" when we already dispatched it. If you say that something didn't arrive or was damaged, we will believe you. Exactly to avoid postings like the one I am responding to.
The person who posted this - let him publish his PayPal transaction ID so I can prove that we either refunded him, or that there has never been a dispute. It is correct that we still are not tracking orders below 150 dollars. We don't need to, because we immediately refund or re-send when an order does not arrive. That's cheaper than tracking at the moment, where we ship from in the EU. This will change in Q1 2012.

2. I never called any customer a liar, neither was I ever intentionally rude to any customer. I can be short of substance - some days I answer more than 100 emails. I have been quite "rude" to competitors however, when those competitors re-published our content without permission for their own financial gain or spread disinformation about us on their own competing websites. Recently, we had one competitor's many spammy sites shut down for flagrant Copyright violations - he has misappropriated pictures, user guidelines etc. I have also rather ruthlessly deleted any forum postings on our forum of spammers and people promoting what I consider quackery. The result is enraged postings as the one by the original poster of this thread, entitled "DO NOT SUPPORT this woman!". Because I moderate our forum with a heavy hand against spammers and quacks, correct. That keeps the signal-to-noise ratio high. Quality before quantity. Anything that's backed up by published medical research is OK on our forum.

I have made quite a few enemies by exposing the many alternative-medicine related scams out there, and I guess these kinds of attacks are the inevitable result. Also, we vigorously take on unethical competitors and we have not much tolerance for nonsense posted on our forum. This has invited some revenge attacks such as can be read here. It is sad that some people, instead of entering into mature debate, resort to such nefarious tactics.

3. I expose people and companies I consider to be scammers on my website. I am not making many friends in that regard. It is sad to see that instead of coming with counter-arguments on my site or forum, they come with libel here. This slanderous posting comes up as search result #2 for my name in Google.

4. I posted on toppix that we were looking for someone who could dropship product for us from India. Because we dropship Xylocaine numbing cream and Tretinoin Vit. A cream from India, and I wanted to keep a tighter control on speed and quality, so we preferred to employ our own person instead of an agency that we hire now. So no, I am not a drug dealer, neither am I a fugitive from the FBI :-)
We did not manage to find anyone reliable in India to work for us, so now we are preparing to produce our own A-Ret cream in a small production facility we are now furnishing with the necessary machines, such as cream filler, induction sealer etc.

I hope this clears things up. It takes years to build a good reputation, and I keep working to preserve it. I think we have the best refund policy in the business. In cases where we think we have to go the extra mile, we even refund AND replace. Thank you for your time and placing your trust in me.




 

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