Date:   6/20/2006 8:11:33 PM ( 18 y ago)
Hits:   1,667
URL:   https://www.curezone.org/forums/fm.asp?i=117314

I worked for a call center like that. It was a trip. You have what's called handle time, which is the amount of time it takes for you to complete the order with a customer. Within that handle time, you have to make two recommendations for wardrobing that are on a specific list to promote and close the sale with the customer. We had a certain amount of time before we would be reprimanded for not bringing down our handle time and eventually fired. My sales were in the top 5% of sales in the company in less than 6 months of employment and I had a higher status as a result. The problem was I couldn't bring down my handle time ( I was within 1-5 seconds) and it takes a lot longer to take high dollar orders. Duh! I quit because I couldn't stand the pressure ( not to mention the impersonal methods I had to use on people who were spending money). I wouldn't have been fired, but it was such crap. My boss was great, but the Ceo lives in NYC and the call center is in New Mexico.
 

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