"The tendency to think that 45 minutes surfing the Internet is commensurate with years and years of full-time training. That is a growing tendency now that everyone has access to all information all the time. But information is not knowledge or understanding, both of which require objectivity, balance, the view from altitude and interpretation. Our culture routinely equates information access with understanding, and that is a very costly mistake in health care. A lot of time and energy is devoted these days into talking patients 'out of love' with misinformation."
--Katz