Cisco, I learn alot too by throwing things out there. If its not too much trouble I'd appreciate it a lot if you could send a message my way concerning her situation and what the remedy and test results, etc. are, whatever you're able to volunteer, without too much personal stuff.
A while back things were quite noisy on the C-zone and I approached the chaos in the only way I could think of. It seems things are much different and better now, and I'm optimistic that the forum leaders who have invested quite a bit of their own personal time and effort will forge mental strategic alliances with one another, towards preventing anyone from ever creating any ruckus again. I don't think any of them should be viewed or feel as though things are competitive, as much as complementary, "alternates to alternates" if you will. I think that is going to happen, and the time is now. Even the trolls had value, because without them, these learnings would have not been possible. The thought crosses my mind of an annual CZ get-together, where everyone is invited. Maybe someday....