Well, as I posted previously, the website says that order fulfillment can take up to 2 weeks.
Another week for a package to make it from the U.S. to the Phillipines is not unreasonable.
The information was there, you just got a wee bit too stressed to let it sink in ;-)
Humaworm isn't like, you know, the phone company -- people who do "customer service" are most likely multitaskers who are handling a lot of other things besides answering customer questions. And we know from RG's update a few days ago that he can sometimes get pulled away for days at a time on other things.
Another analogy: it's the difference between a fast food joint and a real restaurant where someone is actually making your dinner from scratch. You walk into that restaurant knowing that your dinner isn't going to be on the table in front of you in 45 seconds, right? The problem is we're so conditioned to "fast food" that sometimes we forget to adjust our expectations.
Anyway bunnydog, we will pray that your HW does the job for you. Post back your progress.