Time for a New Modem and Router

Date:   1/8/2013 2:12:32 PM ( 11 y ago)

Anyways I sent it back to Amazon, which so far has been great with returns. I ended up going with a Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem and Netgear N600 Wireless Dual Band Router WNDR3400 and finally have a good setup.

Just do yourself a favor, check out the reviews here and elsewhere online there is something majorly wrong with a large number of these modems. Probably a bad memory module, but who knows. If you buy this item you're probably rolling the dice.





Time for a New Modem and Router

Recommended by Cox

Gateway Motorola

SBG 6580

What is the price at Fry's Electronics?


http://www.frys.com/product/6307301


Brigette at cox said it was a router-modem combination, but I do not see it here explained that way.

checking more...

Gateway Motorola router-modem


HOW MANY PORTS DOES IT HAVE


OVERVIEW

OVERVIEW OF MORTOROLA ROUTER-MODEM COMBO BEST BUYS


https://motorola-global-portal.custhelp.com/app/call//


Wow! I called and the call was lost!

1-800-734-5870 Mon-Fri 7AM-10PM;
Sat-Sun 9AM-6PM CST


ADAPTOR TO GET MORE ETHERNET PORTS FOR MOTOROLA ROUTER- COMBO
SBG 6580


5151 Mission Center Rd
San Diego, CA 92108
Phone: 619-574-1076
GEO: 32.768955, -117.15253

ethernet switch

THEY SAID THEIR WERE PROBLEMS WITH THE DUO COMBO VS SEPARATE ROUTER AND WIRELESS


This review is from: Motorola SURFboard Gateway SBG6580 DOCSIS 3.0 Wireless Cable Modem (Personal Computers)
The option of having a cable modem with built in wireless N and 4 port switch was enticing, rather than having both a modem and a wireless router. It would save me $13/month vs renting one from my cable provider Time Warner and be a next generation cable modem with very nice wireless speeds.

I like a lot of others, ignored the bad reviews in light of some good reviews and rolled the dice on it. My dice came up snake eyes.

The modem would constantly disconnect from service, at least every couple of hours ranging from 1 - 10 minutes. A simple thing like changing the routers password was a staggering affair as not only do the labels on the page not make any sense, the documentation for the modem was also wrong. I ended up having to search online for how to exactly do it.

Eventually it got to the point I couldn't take it anymore and hit up Time Warner Cable support. They where great, sent a tech out to take a look at my setup. After one tech visit, I was still having problems with the modem. The tech was confident that the everything was good on their end.

However the modem kept dropping. I then spent around 1.5 hours on the phone with another tech as we troubleshot the router. The tech was getting all sorts of strange readings from it. He couldn't get the ip from the router, it was showing 6 different mac ids connect too it (which was impossible) among other bizarre stuff. We eventually settled on something is defiantly not right with this modem.

Anyways I sent it back to Amazon, which so far has been great with returns. I ended up going with a Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem and Netgear N600 Wireless Dual Band Router WNDR3400 and finally have a good setup.

Just do yourself a favor, check out the reviews here and elsewhere online there is something majorly wrong with a large number of these modems. Probably a bad memory module, but who knows. If you buy this item you're probably rolling the dice.


http://www.amazon.com/review/R5LU06RTIQ1E7/ref=cm_cr_pr_viewpnt#R5LU06RTIQ1E7



THIS ONE WAYS IT IS O.K.

Sorry for the Dyslexia - This review is on the Motorola SBG 6580 SURFboard eXtreme Wireless Cable Gateway - during my video I used an imcorrect model number :(

BIG PLUS to this unit: You do not have to buy a seperate WIRELESS N ROUTER which saves about $100 or so additional cost. Some have said they bought the lesser Motorola unit and then bought an extra Wireless N router. This seems like an unneccessary expense to me.

Things to know:

This modem will ONLY work for CABLE-delivered Internet such as Comcast Xfinity (tm) and some other ISP's using CABLE Internet signals. It will NOT work on AT&T UVerse network (because UVerse uses a hyped-up DSL technology)

1. Unbox unit
2. Connect AC Power Adapter to wall (recommend plugging into UPS power supply)- plug the other end into the back of this router.
3. Connect COAX cable from ISP wall plate to your modem. This is the same hexagonal cable connector type as used to connect to CABLE TV.
4. Grab the included cat 5e ETHERNET CABLE (looks similar to a telephone cable) and plug one end into your laptop or PC and one end into one of the 4 ethernet jacks on the back of the unit.
5. If you don't have an ETHERNET jack on your laptop or PC you'll be going wireless - run the included INSTALLATION CD and follow the directions.
6. Open your webrowser (Internet Explorer, Firefox, Chrome, etc) and type in the modem address 192.168.100.1 then enter your username-- admin and password-- motorola and hit login button.
7. You'll be looking at a web-based SETUP SCREEN with TABS from left to right.
8. Click on FIREWALL tab, locate the IP FLOOD DETECTION checkbox and UNTICK IT (remove the checkmark) then click on the APPLY button.
9. Pick up phone and call your ISP. From the box that shipped with your device - read the ISP the model number (SBG 6580) and the __HTC MAC ADDRESS__ ID number (the MAC ID varies from one unit to another and is printed on the bottom of your modem itself as well as the shipping box. The HTC Mac Address is the FIRST of the two listed Mac addresses, the second one is the GATEWAY address.
10. Be sure your isp offers DOCSIS 3.0 SIGNAL or you will not reap the max speed from this device.

About the accompanying video:

about 4 minutes of hands-on demo with this device including real world speed test from the Internet. Remember to go to FIREWALL settings and un-tick IP FLOOD DETECTION - if you don't you will not get max performance. Otherwise simple to set up and blazingly fast. Note: Hard-wired (ethernet) is always going to be much faster than wireless. This proved true on my network, 30.77 mbps download speed realized (hard wired) vs 10 mbps Wireless. Overall I'm extremely happy - no negatives at all. A Must-Have piece of equipment. Important: Your ISP needs to provide good quality signal and use DOCSIS 3.0 technology to achieve the higher speeds (30 and above) mentioned in this review. Don't blame this equipment if you have a bad ISP connection you won't get the performance. My ISP is Comcast. Fiber optic is a lot faster than UVERSE IMHO.

***UPDATED 4/11/2012: Comcast and Motorola have teemed up to release an important FIRMWARE UPDATE! In reading recent forum discussions about this product, I discovered a 'problem' where the modem required hard-power off (unplug power and reconnect power) at random, and on a DAILY BASIS. I myself began to experience this unpleasant phenomenon, and it wasn't until I called Comcast Support and asked to have the modem "re-provisioned" (by Comcast over the telephone) that this nagging issue finally resolved itself - via a FIRMWARE UPDATE. I went from 3.0.x.x. firmware to 3.3.1.0-GA-11-070-NOSH and once again, life was "good" and rock-solid high speed Internet a reality. Download speeds tested at 38 mpbs and 5mbps upload, heap plenty fast, Keemo Sabe. If you have problems with your modem losing connectivity, I strongly recommend you call your ISP Provider and request tech support 're-set' or 're-provision' the modem. You might get lucky and get the new firmware - you CANNOT get it from Motorola. Motorola will refer you back to your ISP. Hope this helps I wouldn't want any other equipment than this!
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