Got Some Excellent Help from Ludy Gomex of Advanced Apple Care

Had a glitch of some kind with iCloud. My contacts were showing on the Iphone and the MacBook Pro, but suddenly disappeared on the iMac, my main computer.

This was a labor intensive work session.

Apple helped me over the phone.

They give excellent support.

First Sarah attempted to help.

We were on the phone for at least one hour it seemed.

She could not get the iCloud to work.

We waited for Ludy Gomez.

She worked with me until just now.

It is 6:41 pm on Friday June 29, 2012

We had to set up a remove viewing option.

Ludy was able to see what was going on my screen.

There was an arrow that went from place to place.

I had to do the work from this end.

We deleted all the contacts in the old Address book.

I save them to V Cards just in case, but most of these are on
the iCloud.

there were 2961 contacts I believe.

We deleted everything.

Then, we went to System Preferences and did something with the the iCloud.

We had to delete all the contacts from the old address book.

Then we checked iCloud in system preferences in the ICloud Window.

Everything came in from iCloud onto the iMac.

This was labor intensive.

I hope you do not have to do the same.

I am thankful the Ludy Gomez was here to help,
and for very advanced Apple Tecnnology that allows
for Remote Viewing.



 

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