After our vacation in England, we returned on United Airlines to Texas from London and discovered that we had a wrong bag. We phoned Lost and Found at United Airlines to tell them about our lost baggage. United must be outsourcing their phone answering work force, (in order to keep air fares cheaper for all?) Listen to the pone conversation. http://www.music4musicians.com/united_airlines_lost_and_found.htm   visit the page