a mini-rant about customer service skills

Date:   12/2/2005 4:19:24 AM ( 19 y ago)

I do not know what I was thinking when I clicked to buy these rings. It seemed that right after I did so, I read his enlightened ideas and endorsements of the Chinese government and him calling the Dalai Lama an 'idiot'. Well okay, I already ordered the rings so I was going to give them a chance. I was merely inquiring about cancelling this order. Can you believe this reponse? Here I thought the comments about this person were mostly unfounded. It's bizarre. I should have known. After all, Kevin Trudeau gives him an endorsement ((((shudder)))) I've worked a number of jobs in customer service over the years and received extensive training in the field. Alex Chiu definately needs some training. Thanks for allowing this mini-rant so early in the morning.


On 12/2/05, Asian wrote:

Look buster. You can't cancel this order. This order has already been processed and merchandise has already been shipped out. You may refund the merchandise after you received it. But you can't simply change your mind right after you hit the BUY button. Remember that there are humans working under those computers after you hit the BUY button.

----- Original Message -----
From: Renee c
To: webmaster@alexchiu.com
Sent: Thursday, December 01, 2005 4:16 PM
Subj
ect: order cancellation

 

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